Anonymous Reporter Access

The reporter who initiated the report and your company may need to correspond regarding their report.  Lighthouse provides an anonymous portal for reporters to keep abreast of the status of their report.  Although the reporter does not have access to your CMS, they do have access to the Anonymous Dialog portal page of the CMS.  The reporter accesses this portal using the case number of the incident report and a PIN they created when the report was initiated.  Once the reporter signs in to the Anonymous Dialog page, they can view the status of the report, send anonymous messages to the company, view anonymous messages from the company, upload files associated with the report, and view any files that the company permitted them to see. 

 

An example of the Anonymous Dialog portal page is shown below.

 

Note that the reporter can view the dialog messages sent from the company but can never see the user name (email address) of the CMS user who sent it.  Instead it generically reads "Company Stated:" followed by the message text.

 

 

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