Automatic Dialog Message

The Automatic Dialog Message field is used to provide a reporter with an automatic email response message when a report is submitted into the CMS by Lighthouse.  If this field is populated and a report is entered in the CMS by Lighthouse, an automatic email message will be sent to the reporter if the reporter provided Lighthouse with their email address.  This field has a limit of 1000 characters.

 

An example of the email message that is sent to a report is as follows:

 

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The following settings can be changed on the Edit Settings page:

 

  1. Allow Locations to be Associated with Divisions - enabling this option provides the administrator with the ability to associate Locations to Divisions.
  2. Suppress Report/Dialog in Emails - enabling this setting prevents report and dialog text from the reporter or Lighthouse from being included within the body of emails sent to the company/reporter by the CMS
  3. New Incident Report Email Notification - enabling this setting causes administrators to be notified via email when a new report has been added to the CMS
  4. Send Month End Summary Report - enabling this option will cause the CMS to generate month end activity summary report email notifications to specific users depending on the month end summary report rule criteria defined on the ‘Manage Month End Summary Report Recipient Rules’ page.
  5. Dialog Copy Administrators  - enabling this setting allows administrators to be emailed whenever dialog is added to an incident report 
  6. Email Status Change to Administrator   - enabling this setting allows an administrator to be emailed whenever the status changes on an incident report 
  7. Allow Deletion of Files Uploaded by Company  - enabling this setting allows a user to delete files previously uploaded by the company
  8. Populate Sender Field on Emails  - enabling this setting allows the administrator to receive bounced back email responses for users with invalid email addresses
  9. Restrict Access to CMS Via IP Address  - enabling this setting provides an administrator with the ability to allow access to the CMS only from certain IP addresses
  10. Enforce Lockout On Unsuccessful Login Attempts  - enabling this setting provides an Administrator with the ability to lock the account of a user unsuccessfully attempting to sign in five consecutive times
  11. Two Factor PIN Authentication Required   - enabling this setting provides an Administrator with the ability to require all users to enter their login credentials (User Name and Password) along with a randomly generated PIN to access the CMS
  12. Require 'Outcome' to Close Report  - enabling this feature will require that a user enter an outcome in order to close a report.
  13. 'Division' Field Name  - text entered here will replace the label 'Division' throughout the CMS.  For example, a company may want to use 'Department' in place of 'Division'
  14. Automatic Dialog Message  - text entered here will be sent via email and saved in the CMS as dialog for the anonymous reporter when a Lighthouse report is created in the CMS

    15.  

    Automatic Dialog Message, Response to Reporter, Dialog to Reporter, Reporter Communications, Communicate with Reporter

Automatic response, send response, dialog response