Company Settings Defaults

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The Case Management System comes with the following default settings:

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Function	Default Setting	Description
Allow Lighthouse Reports to be Deleted	OFF	This setting is enabled/disabled by Lighthouse.  By default, Lighthouse reports cannot be deleted.
Allow Internal Reports to be Deleted	ON	This setting is enabled/disabled by Lighthouse.  By default, Internal reports can be deleted.
Allow Locations to be Associated with Divisions	OFF	This setting enables an administrator or user with Add/Edit Division permission to associate Locations to one or more Divisions. This will provide filtering of Locations when a Division is chosen on the Add and Edit Incident Report pages
Suppress Report/Dialog in Emails	OFF	This setting allows administrators to suppress all report and dialog content within an email from the CMS.  If this feature is enabled, assignment emails and dialog emails generated by the CMS between the company and the reporter or Lighthouse will only indicate the case number.  Report text or dialog text will not be included in the email body.  The company's CMS users would then need to sign in to the CMS to view the report/dialog.
New Incident Report Email Notification	OFF	This setting enables administrators to be notified via email when a new incident report has been added to the CMS.
Dialog Copy Administrators	ON	All administrators will receive email notification of a dialog response by a reporter. (Investigators assigned to a report will also receive the email notification.)
Email Status Change to Administrator	OFF	When enabled, administrators are notified of an incident report status change.  If no administrator has been assigned to a report, all administrators are notified.
Allow Deletion of Files Uploaded by Company​	ON	This setting allows administrators to permit or prevent users from deleting files uploaded by the company for incident reports.  This feature is enabled by default and provides users with the capability to delete company-uploaded files for incident reports.
Populate Sender Field on Emails	ON	This setting allows administrators to receive bounce back messages on failed emails to a user.  If this feature is not enabled, administrators will not receive any notification that a CMS generated email to a user has failed.  This feature may need to be disabled if the company’s SPAM rules are stringent and will not allow the Sender field to be an email address from their own domain.
Restrict Access to CMS Via IP Address	OFF	This setting allows administrators to restrict access to the CMS by IP Address. If this field is checked, only company specified IP addresses will be able to access the CMS.
Enforce Lockout On Unsuccessful Login Attempts	OFF	This setting provides administrators with the ability to lock a user's account if the user has 5 consecutive failed login attempts. If this feature is enabled, a user's account will be locked after 5 consecutive failed login attempts. The user's account can only be unlocked by an administrator or Lighthouse. If this feature is not enabled, a user will be presented with a CAPTCHA challenge-response test after 5 consecutive failed login attempts.
Two Factor PIN Authentication Required	OFF	This setting provides administrators with the ability to require a PIN during the login process for all users as well as the user's id and password credentials.
'Division' Field Name	Division	This setting allows administrators to change the default label text of 'Division' to something different such as 'Department' or 'Subsidiary' throughout CMS.
Require 'Outcome' to Close Report	OFF	This feature enables an Administrator to require that a user enter an outcome when a report is Closed.
Automatic Dialog Message	OFF	The setting provides a reporter with an automatic email response message when a report is submitted into the CMS by Lighthouse.  If this field is populated and a report is entered in the CMS by Lighthouse, an automatic email message will be sent to the reporter if the reporter provided Lighthouse with their email address.  This message will also be saved in the reports' Dialog record if dialog has been enabled by the reporter.
Confidentiality Disclosure on CMS Emails	OFF	This feature allows an Administrator to include text at the bottom of each email that is sent by the CMS.  Any text in this field will be appended to CMS-generated emails.
Quick Response Messages	ON	Quick response messages are used by the company when responding to reporters using the dialog feature.  One quick response message is included by default and will appear on the Dialog page.  Company CMS users can edit, create, and save up to five quick response messages.  To disable this feature, remove all of the message text from the 'Manage Quick Response Messages' page.

 

Note: Unless otherwise stated, the settings above can be changed on a company-wide basis using the Edit Settings page. 

 

 

Additional Settings (buttons)

 

Manage Closed Report Notifications- if Lighthouse has enabled closed report notifications for your company clicking this button opens the Manage Closed Report Notifications page which allows an administrator to create/manage closed report notification rules.

 

Manage Custom Fields - clicking this button opens the Manage Custom Fields page which allows an administrator to create/manage up to three custom fields that will appear on the Add/Edit/View Incident Report pages as well as a data export.  This is only available only at the Enterprise Service Level.

 

Manage Inbox Messages - clicking this button opens the Manage Inbox Messages page which allows an administrator to create/manage messages that are displayed to their CMS users.  This is only available only at the Enterprise Service Level.

 

Manage Information Links - clicking this button opens the Manage Information Links page which allows an administrator to create/manage informational links that are displayed to their CMS users. This is only available only at the Enterprise Service Level.

Manage Quick Response Messages - clicking this button opens the Manage Quick Response Messages page which allows an administrator to define the messages that will be displayed on the Dialog page in the Quick Response Message section.

 

Manage Nature of Report - clicking this button opens the Manage Nature of Report page which allows an administrator to create/manage custom types of nature of report. 

 

Manage Reminder Notifications - clicking this button opens the Manage Reminder Notifications page which allows an administrator to set the reminder notification intervals and messages.  By default, the reminder intervals are set to 0 days and therefore do not produce any notifications.  To send notifications, the intervals must be greater than 0 days.

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Manage Security Settings - clicking this button opens the Manage Security Settings page which allows an administrator to set certain security parameters for the CMS (e.g. password policy, password aging, IP restriction management, session timeout period).

 

Manage Status Types - clicking this button opens the Manage Status Types page which allows an administrator to create/manage custom status types.